Shipping Policy

Thank you for shopping with The African In Us! We are committed to delivering your orders as quickly and reliably as possible. Please read this Shipping Policy carefully to understand how and when your purchases will arrive.

🛫 1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • Orders received on weekends or public holidays will begin processing on the next business day.
  • Processing time may be longer during peak seasons (e.g., Black Friday, Christmas, end-of-year holidays).
  • If an item is on backorder or temporarily out of stock, we will notify you via email within 48 hours with options such as waiting for restock, selecting a different item, or receiving a refund.

🚚 2. Shipping Methods & Delivery Timeframes

We offer multiple shipping options depending on your location and preferences.

Domestic Shipping (Within Nigeria)

  • Standard Shipping:
    Delivery in 2–7 business days after dispatch.
  • Express Shipping:
    Delivery in 1–3 business days after dispatch.

International Shipping

  • Standard International Shipping:
    Delivery typically takes 10–21 business days, depending on the destination country and customs procedures.
  • Express International Shipping:
    Delivery usually within 5–10 business days after dispatch.

Note: These delivery estimates are not guaranteed and may vary due to external factors such as customs clearance, local postal services, weather conditions, or public holidays.

🌍 3. Shipping Destinations

We proudly ship to:

  • All states within Nigeria
  • Major countries across Africa
  • Worldwide to most international destinations

If your country is temporarily unavailable at checkout, contact our support team — we’re here to help!

💰 4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight
  • Selected delivery speed

You will see the exact shipping fees before you complete your order.

🔹 Free Shipping Promotions: We may offer free or discounted shipping on select orders, products, or during special events. These promotions are subject to eligibility requirements (e.g. minimum order value).

📍 5. Order Tracking

Once your order has shipped, we will send you a shipment confirmation email with a tracking number.

  • Use this tracking number to monitor your package’s progress online.
  • Tracking information may take up to 24 hours to become available after shipment.

If you encounter any issues tracking your order, contact our Customer Support team for prompt assistance.

🧾 6. Customs, Duties & Taxes

For international orders, customs duties, taxes, or fees may be charged by local governments.

  • These charges are not included in your order total at checkout.
  • The recipient is responsible for any customs fees imposed by the destination country.
  • Please check with your local customs office if you’re unsure about fees.

📦 7. Shipping Restrictions

Certain products may be restricted from shipping to specific locations due to legal or logistical reasons.

If an item cannot be shipped to your address:

  • We will notify you as soon as possible.
  • You may be offered a refund, replacement, or alternate product.

📆 8. Delivery Issues & Lost Packages

We do our best to ensure every package arrives safely, but occasionally issues may occur.

If Your Order Is Delayed

  • Check your tracking information first.
  • If you still need help, contact our support team — we will investigate and provide updates.

If Your Package Is Lost

  • Contact us within 30 days from the shipment date.
  • We will work with the carrier to locate or re-ship the order when applicable.

Proof of delivery and tracking records may be required when filing claims.

🛠️ 9. Incorrect Shipping Information

Please ensure your shipping address is complete and accurate.

  • If a package is returned to us due to incorrect or incomplete address information, you will be responsible for additional reshipping fees.
  • Contact us immediately if you realize an address error — we may still be able to correct it before dispatch.

📞 10. Contact Information

If you have questions about your shipment, we’re here to help!

Email: Toyatouch@yahoo.com
Customer Support Hours: Monday–Friday, 9 AM–5 PM (WAT)

🔁 11. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in shipping partners, services, or regional requirements.

The latest version will always be posted on this page.